Categories of personal data processed and purpose of processing
By accessing or using the Website, the Agency may process certain personal data relating to you, such as your first and family names, email address, the company to which you belong (as the case may be), physical address, telephone number, choice of language, interactions, and details of properties you are looking for (such as: buy/rent, for myself/to invest, house/apartment/parking/land/office/commercial property, budget, No. of bedrooms, surface area, location, amenities and address of targeted properties, amount of a transaction and/or rental cost including rental charges). You acknowledge that these personal data may be collected and processed for the purposes of setting the preferred language in the Website, controlling your access rights, contacting you and answering your queries, generating template documentation useful to transactions. In addition, the Agency may process your personal data for direct marketing purposes by email (subject to your prior consent).
Legal basis for the processing
The Agency has a legitimate interest to process these personal data in order to be able to match your preferences and identify what properties are relevant to you. The Agency relies on your consent to send you electronic direct marketing communication and to communicate relevant personal data to partners according to your preferences.
Transfer of personal data
Cookies may be used on some areas of the Website. A cookie is a small text file that is sent on your computer or other device and stored on your hard drive or device memory. We are using the following cookies to keep records of your visits, to better tailor your future visits to your preferences and generally to improve your navigational experience. In using these cookies, we deliver a more personalized experience on the Website. You can refuse, delete or block cookies at any time, although some functionalities of the Website requiring the use of the cookie might no longer be available to you.
|Cookie Name||Description||Validity||Cookie Type|
|Properties_filters||Used to store user “get personal updates” preferences||Used to store user “get personal updates” preferences||30 days||Functional|
|_ga|| Google Analytics cookies to:
|| Google Analytics cookies to:
||2 years from the date it was last refreshed||Third party|
|_gat||Throttle the request rate||Throttle the request rate||10 minutes||Third party|
|hide_cookie_warning||Remembers whether the user accepted cookies to avoid that the cookie banner reappears at every session||Remembers whether the user accepted cookies to avoid that the cookie banner reappears at every session||30 days||Functional|
Links to third party websites
Protection of personal data and duration of retention
Steps will be taken to ensure that your personal data is accurate, kept up to date and not kept for longer than is necessary. Your personal data will be retained for as a long as you are a client of the Agency or are looking to rent, let, buy or sell a property and will be suppressed within twelve (12) months thereafter, unless the Agency has a specific legitimate interest in storing your personal data for a longer period (e.g. to comply with a legal obligation). In relation to direct marketing, your personal data will be erased after you withdraw your consent. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. Any personal data which is contained in the Agency’s or any of its processor’s regular backups will not be deleted, provided that any such personal data shall remain subject to the applicable confidentiality, data privacy and security obligations until destroyed.
You are entitled to access to your personal data, as collected and processed by the Agency, and request the modification or suppression of personal data relating to you if it is incorrect or unnecessary.You also have the right to ask for the restriction of the processing or to object to the processing as well as the right to data portability (as the case may be). When applicable, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent made prior to such withdrawal. To exercise these rights, please send an email to firstname.lastname@example.org, together with a copy of your identity card or other identification document. In addition, you may object to the processing of your personal data for direct marketing purposes, as the case may be, at any time, free of charge and without having to provide a justification by following the above mentioned procedure. You also have a right to lodge a complaint with a supervisory authority (in particular in the Member State of the European Union of your usual place of residence, place of work or the place where the violation occurred) if you consider that the processing of personal data related to you infringes the data protection legislation.
Avenue de Tervueren 218-220, 1150 Woluwe-Saint-Pierre, BE